Hospitality

Human Resources is vital in creating a thriving workplace, from recruiting and onboarding to managing benefits and employee relations. But despite HR’s best efforts, many employees are hesitant to engage with their HR departments. This disconnect can lead to miscommunication, dissatisfaction, and even increased turnover.

According to recent research from MyPerfectResume, 86% of employees report being afraid of HR, and more than a third don’t trust their HR teams. The reasons? Concerns about bias, lack of responsiveness, and poor communication often top the list.

As your trusted advisor, the Tooher-Ferraris Employee Benefits Team works closely with clients to bridge these gaps. If you’re concerned about employee engagement or your team’s relationship with HR, here are some insights and solutions worth considering.

Even the most well-meaning HR professionals can inadvertently damage trust with employees. Common issues include:

• Unapproachability – If HR feels distant or unwelcoming, employees may avoid raising important concerns.
• Confidentiality Worries – Employees may fear their sensitive information won’t be protected.
• Unresolved Issues – When employees feel their previous concerns were ignored, they’re less likely to engage in the future.
• Inconsistent or Confusing Communication – This can lead to uncertainty and a lack of transparency.
• Perceived Favoritism – Unequal treatment in hiring, promotions, or recognition damages morale.
• Disorganization – Delays, lost documents, or unclear procedures frustrate employees and reflect poorly on HR.
• Uneven Policy Enforcement – When rules are applied inconsistently, trust in leadership breaks down.
• Lack of Empathy – When HR is perceived as impersonal or indifferent, employees feel undervalued.

How to Rebuild Trust in HR

The good news? Your HR team can earn back employee trust through thoughtful and intentional practices. Our Employee Benefits Team recommends the following strategies:

• Train and Empower Your HR Team
  Ongoing development helps HR professionals lead with empathy, accuracy, and clarity—building confidence across the organization.
• Listen and Respond to Employee Needs
  Open feedback channels and meaningful follow-ups show employees that HR is truly invested in their concerns.
• Practice Transparency
  Explain the reasons behind decisions and communicate policies clearly. Transparency builds credibility and reduces uncertainty.
• Advocate for Your Workforce
  When HR takes proactive steps to support employees—especially with issues like pay, benefits, or leave—employees begin to see HR as a true partner.
• Support Career Development
  Helping employees grow their skills and navigate their career paths builds long-term loyalty and trust.
• Fix the Everyday Frustrations
  Make it easy for employees to access pay stubs, resolve benefits issues, request time off, and get help when they need it. These seemingly small efforts go a long way in establishing trust.

Let Tooher-Ferraris Help Strengthen Your HR Strategy

Rebuilding trust in HR doesn’t happen overnight, but with the right support, it’s entirely possible. The Tooher-Ferraris Insurance Group Employee Benefits Team offers guidance, communication resources, and powerful tools to help you build a more connected, confident, and compliant workplace.

Contact us today to learn how we can support your HR team and improve employee engagement across your organization.

Employers who prioritize mental wellness are leading the way in talent attraction, employee retention, and organizational health. As the lines between personal and professional lives continue to blur, burnout, anxiety, and stress-related challenges have become more prevalent in workplaces across every industry.

Employers who once viewed mental health support as a perk now recognize it as an essential element of a competitive and responsible benefits package. It’s time to rethink your approach to mental health care benefits, not just as a cost, but as a strategic investment in the longevity and performance of your team.

Why Mental Health Support Can’t Be Optional

Employees today expect more than just health insurance and a 401(k). They want to feel seen, supported, and valued—not just when things are going well, but when they’re struggling, too. Effective mental health care benefits empower your workforce to manage challenges proactively and access resources that promote resilience, focus, and overall well-being.

Organizations that offer robust mental wellness solutions see lower absenteeism, improved morale, and stronger productivity. The ripple effect of well-supported employees touches every aspect of business, from client satisfaction to team collaboration. A disengaged employee costs more than a thoughtful benefits plan ever will.

Forward-Thinking Strategies for Employers

Leading companies are moving beyond traditional employee assistance programs and embracing modern, holistic approaches to mental wellness. Virtual therapy, on-demand counseling apps, mental health days, and manager training programs that recognize early signs of distress are increasingly becoming part of the strategy. Employers are also offering customized care plans that adapt to each employee’s needs, reflecting the reality that mental health isn’t one-size-fits-all.

Crucially, accessibility matters. Employees must be able to use these benefits easily, confidentially, and without stigma. That means simplifying the enrollment process, ensuring resources are culturally competent, and openly communicating that mental wellness is a business priority—not just a checkbox on an HR list.

Reducing Burnout and Building Culture

Burnout isn’t just an individual problem, it’s a workplace issue. Long hours, unrealistic deadlines, and lack of psychological safety can wear down even the most dedicated professionals. To prevent burnout, companies must take a hard look at their culture and workflows. Embedding mental health care benefits into the fabric of daily operations—through flex time, open-door policies, and dedicated mental health champions—can help shift the workplace into a healthier, more sustainable environment.

When employees trust their employer to prioritize their well-being, they’re more likely to stay, grow, and contribute meaningfully. In a labor market that increasingly favors employee choice, trust becomes a key differentiator.

The Role of Insurance Strategy in Employee Benefits

Mental health isn’t just a policy add-on—it’s a part of a broader risk management conversation. As you design your benefits package, it’s critical to consider how mental health care benefits align with other protections you offer, from general health plans to ancillary insurance products. That’s where an experienced partner like Tooher-Ferraris Insurance Group steps in.

We help employers build comprehensive, tailored benefit strategies that go beyond the basics. In addition to mental wellness support, we provide a wide array of services, including custom home builder insurance, condominium association insurance services, and business-focused coverage like cyber liability, workers’ compensation insurance, executive risk protection, and more. Our approach ensures your benefits offering supports both your people and your business continuity.

Ready to Build a Healthier Workforce?

The conversation around mental health is no longer optional, and your benefits strategy must reflect this. Let’s work together to create a benefits package that empowers your team, protects your company, and positions your business as an employer of choice.

Contact Tooher-Ferraris Insurance Group today to discover how a strategic mental health care benefits plan—integrated with our comprehensive suite of insurance and risk management services—can empower your team to thrive.

A decade ago, salary alone might have been enough to attract top talent. But in today’s fiercely competitive job market, employee benefits have become the true battleground for recruitment and retention. Consider this scenario: a highly skilled candidate is weighing two job offers—similar pay and comparable roles—but one company offers comprehensive dental, vision, disability, and long-term care coverage, while the other sticks to the basics. Guess which one wins?

This isn’t just about perks. It’s about real-life value that impacts employees’ health, security, and quality of life. Today’s workforce is more discerning than ever, and businesses that fail to update their benefits strategies risk being left behind.

Beyond the Basics: A Broader View of Employee Wellbeing

Traditional health insurance remains a cornerstone of any comprehensive benefits package, but modern professionals are seeking more comprehensive coverage that addresses their holistic well-being. Employee benefits now go far beyond co-pays and premiums. Vision and dental insurance, disability insurance for individuals, and long-term care insurance planning are becoming increasingly valued. These benefits show employees that their employer cares not just about their day-to-day health, but also about their long-term security.

Disability insurance, for example, offers critical income protection during unforeseen illnesses or injuries. Long-term care coverage helps employees prepare for aging with dignity. These offerings provide peace of mind—and, in turn, greater loyalty.

When employees feel supported, they perform better, stay longer, and become advocates for your brand. The impact is measurable, retention rates improve, absenteeism drops, and workplace morale strengthens.

The Strategic Role of Benefits in Employer Branding

In a time where employee reviews on platforms like Glassdoor influence job seekers’ choices, your benefits package becomes part of your public reputation. It’s not just about coverage—it’s about perception. Forward-thinking companies are leveraging robust employee benefits as a powerful part of their employer branding.

That means clear communication is just as important as the benefits themselves. HR departments should not only offer attractive coverage but also actively educate employees on how to use it. When staff understand the value of their benefits, engagement increases.

Risk Management Starts with Happy Employees

Offering the right benefits doesn’t just attract talent—it also mitigates risk. Dissatisfied employees may be more likely to file claims related to discrimination or unsafe work environments. This is where employment practices insurance, workers’ compensation insurance services, and even general liability insurance come into play.

The most successful companies understand the connection between employee well-being and risk reduction. Benefits, when thoughtfully designed, are more than a human resources function—they’re a proactive investment in workplace harmony and company protection.

Building a Smarter Benefits Strategy

To build a modern benefits package, businesses need to balance cost, customization, and compliance. Professional liability insurance and regulatory coverage protect the business, but it’s the personalized benefits that genuinely resonate with employees. Consider ancillary options like mental health support, financial wellness programs, and family planning benefits. When combined with core offerings, they help businesses stay competitive in both recruitment and risk management.

Benefits aren’t just a line item—they’re a strategic differentiator. In an era where employees seek purpose and security, the right package can tip the scales in your favor.

Ready to Strengthen Your Employee Benefits Strategy?

At Tooher-Ferraris Insurance Group, we recognize that employee satisfaction and business protection are closely intertwined. Let’s tailor a benefits strategy that supports your team and safeguards your bottom line. From employee benefits to general liability insurance, professional liability insurance, workers’ compensation insurance services, and employment practices insurance, we help you build a foundation for long-term success.

Call us today to get started.