We had a unique auto claim last year where one of our vehicles caused damage to our client’s ornamental fence/gate. Nicole Banks was a godsend in handling the claim. Nicole pulled together the various parties involved in the repairs and helped the carrier involved better understand the claim and the actual value of the loss. Not only do I recognize her efforts on behalf of my company, but when discussing the revised settlement with the carrier, the claims manager made it a point to mention that in his 25-plus years career, he has never worked with a broker who was a fiercer advocate for their client.
Nicole’s professional persistence made a huge difference.